Ufone is an Etisalat Group Company that started its operations in January 2001. Since then, it has become a leader in innovation and has established
presence in all the major cities, along with comprehensive coverage across all the major towns, villages and tehsil headquarters of Pakistan.
In Pakistan, we have established ourselves as an accomplished BPO services provider that has never compromised on Customer Services quality. Having extensive experience in hosting and managing both domestic and international outsourced contact center projects, we are one of the fastest growing BPO service providers in the country.
Being a part of the Etisalat Group and among one of the leading telecom operators in Pakistan, Ufone has the capacity to empower its clients to rebuild their market positions, reimagine their business systems, and create innovative offerings for them.
We draw on state-of-the-art technology optimized to meet the needs of each campaign and project. Our Multi- lingual Call Centers operate from Islamabad, Lahore and Karachi, 24 hours a day, seven days a week throughout the year.
Our Email, Social Media & Live Chat Support solutions are customized to address your needs and offer peace of mind. Since we completely take care of these channels for you, you may focus your time and energy on other aspects of your business.
Our Order Fulfillment & Tracking service can be linked to our clients’ branches, helping them keep track of all their riders.
We leverage our cross-industrial experience to tailor business and technical solutions to the individual needs of each client.
Our Quality Management Services enable clients to maintain quality in day-to-day procedures, create benchmarks, and develop step-by-step processes that ensure compliance with international standards.
We treat employee recruitment and successive development as a crucial element in the successful running of any organization.
Our Marketing Survey services include collecting relevant and raw data, as well as arranging and putting it through current and approved data processing software. We aim to provide clients with quantifiable proof and facts on which to base business decisions.
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